Enterprise Planner Circular Service Center

This is how you make impact

In this dynamic role, you will ensure the Circular Service Center launches its services on time and delivers customer orders as promised. You will coordinate repair, refurbishment, and return processes across the entire service chain, working closely with internal and external stakeholders to achieve operational excellence and customer satisfaction. In addition, you will take on a coordinating role within the Customer Focus Team, guiding the team, monitoring performance, setting priorities, and fostering a culture of continuous improvement and customer excellence. Together with your colleagues, you will play a key role in optimizing processes, enhancing customer experience, and helping products stay in use for longer. Every day, you'll contribute to a more sustainable future and sometimes make the impossible possible.

This is what we offer

A welcoming work environment where personal contact is highly valued. We believe it is important that you can continue to develop yourself and therefore offer you space for personal growth, with the freedom for individual initiatives.

• A competitive salary based on your knowledge and experience

• Flexible start and end times

• 27 vacation days, plus 13 ADV days

• Strong coaching and guidance

• The possibility to work partially from home

• Working in a growing international company that values both hard and soft skills

• Opportunities for further development and career progression

• Working in a team of enthusiastic supply chain and outsourcing professionals

• 8% holiday allowance

This is what you bring to the team

• A completed HBO or University degree in Logistics, (Technical) Business Administration, or Supply Chain Management, OR at least 3 years of relevant work experience with an HBO-level mindset from a role such as supply chain planner or similar

• You are communicatively strong and stand firm

• You can quickly switch between different orders and know how to set priorities

• Good knowledge and experience with MS Office; ERP experience is a plus

• Strong verbal and written communication skills in Dutch and English

Your daily responsibilities include

In this role, you will be at the heart of our Circular Service Center, ensuring both internal stakeholders and external customers receive the highest level of service. Your day starts by reviewing the order portfolio, identifying which service orders are ready to move into execution and which are ready for delivery to our customers. Together with your colleagues, you'll align on priorities and key challenges during a daily team meeting, setting the course for a successful day.

As the central point of coordination, you proactively address any developments that could impact customer orders. When challenges arise, you take ownership, engage the right stakeholders, and drive solutions to keep commitments on track and delivery dates secured. You will also manage the customer order book, providing timely updates and maintaining strong relationships through transparent communication.

Beyond daily operations, you will play an active role in continuous improvement initiatives, helping to optimize logistics and service processes while supporting the growth of our circular business. Your work will directly contribute to extending product lifecycles, enhancing customer satisfaction, and advancing our sustainability ambitions.

Your responsibilities further include

• Monitoring the inbound and outbound flow of service orders to ensure operational targets are achieved.

• Aligning with production and service teams on order release, monitoring order progress, and taking corrective action where necessary.

• Prioritizing and resolving urgent logistics and supply chain challenges within the organization.

• Safeguarding delivery performance and ensuring customer commitments are consistently met.

• Acting as Coordinator of the Customer Focus Team, ensuring effective alignment of activities, priorities, and resources across the service organization.

• Taking ownership of the team's performance management by setting objectives, monitoring results, providing coaching and feedback, and supporting the professional development of team members.

• Managing intercompany logistics between several Neways sites and outsourcing partners.

• Managing the customer order portfolio and maintaining accurate planning visibility.

• Supporting the implementation and development of innovative logistics and circular service concepts.

• Contributing to the financial performance of service projects by helping to maintain healthy margins.

• Identifying opportunities for process improvements and driving initiatives that enhance efficiency, quality, and customer experience.